Creeping up on two years using this software platform. The structure of Tigerpaw allows a great deal of flexibility, allowing business’s to tailor the Software to their business needs. I’ve read some of the other reviews posted here about Tigerpaw. This software does it all, from taking ticket to creating invoices, customer portal with payment gateway. The structure of Tigerpaw allows a great deal of flexibility, allowing business’s to tailor the Software to their business needs. Have loved Tigerpaw for 12 years!
|License:||For Personal Use Only|
|iPhone 5, 5S resolutions||640×1136|
|iPhone 6, 6S resolutions||750×1334|
|iPhone 7, 7 Plus, 8, 8 Plus resolutions||1080×1920|
|Android Mobiles HD resolutions||360×640, 540×960, 720×1280|
|Android Mobiles Full HD resolutions||1080×1920|
|Mobiles HD resolutions||480×800, 768×1280|
|Mobiles QHD, iPhone X resolutions||1440×2560|
|HD resolutions||1280×720, 1366×768, 1600×900, 1920×1080, 2560×1440, Original|
Navigation is user friendly and there are different ways to navigate depending on your work preferences.
Integrations – Tigerpaw
No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution.
Be careful signing up with them. If we could go back to TigerPaw from ConnectWise we would do it in a minute.
We have roughly 30 technicians that are very dependent upon the Mobile AP to perform their daily duties. Modular based so you could purchase what you need. Creation of Purchase Orders for the projects, receiving goods, tracking programming and building time logged are all extremely easy to use and track. Terrible Support, condescending techs, repetitive steps to perform a single task, a glitch in the software that I could never get support to fix, am now told that my investment for my software will cease to work in just over a month!
Excellent service ticket tracking and reporting. Support is never more than a phone call away. No SQL dev needed; no Crystal dev needed. The pricing is on an annual subscription basis that suits individual users as well as large enterprises. Now that we are on Tigerpaw, life is a whole lot easier especially for the I.
It just synchronizes our Tigerpaw data right to QuickBooks – Excellent workflow engine. They sometimes feel understaffed on the development side and new features do not get done as fast as you would hope. Particularly during an outage or upgrade. That is just not their style. I also appreciate Tigerpaw always trying to be better with their releases.
Cons The Mobile App is extremely robust so use is limited to wifi for us. That coupled with patience and a sense of humor makes it a great working relationship. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC. I then signed up for one APP based program after another.
We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Customer Support is top notch! Tigerpaw success for 18 years. Perfect for service oriented SMB. You have access to the entire database and if Excel is your thing you can create the Matrix and export it to Excel if that’s where you feel more comfortable working. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization.
Was very happy with the investment, paid for itself in a year. And, if you don’t know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way. Just to name a few things. If we were a larger place that had someone with enough time to configure everything properly and do training it would have probably served us better but as it was, small business can do better with less money.
Technicians are well organized via the integrated calendars – soon to be installing the mobile application. Call us for a Free FastStart Consultation: We use Tigerpaw to automate our business, like you use a MSP software to automate patching Windows computers.